Torshafshan Kimia Online Purchase Terms and Conditions

As the manufacturer and supplier of quality Fruit Rolls and fruit leather, Torshafshan Kimia (tamafshanbartar.ir) has established a set of comprehensive Online Order Regulations to ensure a transparent and secure transaction process. By placing an online order, customers are required to accept all the terms and conditions outlined below.

1. Quality Commitment and Scope of Application

1.1: Scope of Application and Acceptance

This policy applies to all sales and transactions conducted through the official website and affiliated stores. By registering an order, users are bound to comply with the following Purchase Terms and Conditions.

1.2: Product Quality Guarantee and Inspection

All products offered are verified for freshness and physical integrity prior to shipping. The company guarantees that the product sent will comply with the specifications listed on the website. In case of discrepancy or a physical defect, the customer reserves the right to request an exchange or return.

2. Torshafshan Return Policy and Refund Eligibility

2.1: 7-Day Return Period and Initial Conditions

Customers may submit a request for return or exchange up to a maximum of 7 working days after receiving the product.

2.2: Conditions for Return Acceptance

The product must retain its original seal and packaging, be unused, undamaged, and include all original tags and accessories. In cases of manufacturing or technical issues, the return deadline may be extended upon confirmation by the quality control team.

2.3: Conditions for Ineligible Returns

Returns are not accepted for: used or damaged goods, items with broken seals or opened packaging (except for initial inspection of integrity), perishable food items, and customized or specialized products.

3. Return Process and Financial Regulations

3.1: The Standard Return and Exchange Process

Contact support and announce the order code and reason for return.
Ship the product in appropriate packaging to the company’s address.
Product inspection by the Quality Control (QC) Team.
Initiation of a refund, exchange, or issuance of purchase credit.

3.2: Return Shipping Costs

If the product defect is the company’s responsibility, the shipping cost will be borne by the company. If the return is due to a change of mind or an incorrect address provided by the customer, the shipping cost will be the customer’s responsibility.

3.3: Refund Conditions and Processing Time

The product amount will be refunded within a maximum of 14 working days. The refund may be processed in cash or as purchase credit.

3.4: Product Exchange Conditions

In case of a defect or discrepancy, the item will be exchanged with a similar product. If the item is out of stock, the customer may receive a refund or select an alternative product.

4. Customer Responsibilities and General Order Terms

4.1: Customer Responsibility in Shipping Returns

The customer is obliged to ship the returned goods in suitable packaging and include the purchase invoice. Failure to do so may result in the company rejecting the return request.

4.2: Special Conditions for Food Items

Perishable food items such as fruit leather are only eligible for return if they are unopened and intact. Damaged or spoiled packaging is not subject to return.

4.3: General Order Placement Regulations

Placing an order signifies acceptance of the company’s prices, sales terms, and policies.
All information provided by the customer must be accurate and complete.
The company reserves the right to change product availability or cease sales without prior notice.

5. Legal & Final Provisions

5.1: Dispute Resolution and Governing Law

In case of a dispute between the customer and the company, the issue will first be addressed and resolved through the support unit. Should no agreement be reached, the laws of the Islamic Republic of Iran will be applied for dispute resolution.

5.2: Suspension or Termination of Access

In the event of repeated misuse of the Return Policy, the company may reject future requests or restrict the customer’s access.

5.3: Policy Changes and Support Contact

The company reserves the right to amend this policy at any time. The new version will be communicated via the website. For any questions, issues, or return requests, customers may contact the company’s Support Unit through the communication channels listed on the website.